Experience
Evaluation Assistant I @WMU Evaluation center
Jan 2024-Present | Kalamazoo, MICollaborated within a dynamic team at the Evaluation Lab to assess the efficacy of various Non-Profit initiatives including Empowering Futures Gift, Now Kalamazoo, Can Do Kalamazoo, Hub One, and KSO Marvelous Music. Leveraged Asana for project management while employing diverse methodologies such as surveys, focus groups, and interviews to gather comprehensive data. Utilized both quantitative and qualitative analyses techniques to evaluate data, culminating in impactful Impact Reports.
Interpreter @Kalamazoo Psychiatric Hospital
Sep 2023-Present | Kalamazoo, MIProvided language interpretation for non-English speakers, enabling them to attend Psychosocial Rehabilitation (PSR) classes. This role was crucial in helping participants improve their mental health by ensuring they had access to necessary resources, regardless of language barriers. My contribution highlighted the importance of inclusivity and support in mental health initiatives.
Office of Information Technology Intern @Western Michigan University
Apr 2023 - Dec 2023 | Kalamazoo, MIAchieved an exceptional satisfaction rating of 98% by providing top-notch tier-II support to over 1000 onsite and remote end-users, resolving their tickets promptly, and ensuring seamless operations by demonstrating a high level of technical expertise by performing basic system admin and networking tasks, such as verifying network ports, which helped prevent downtime and disruptions
Data Analyst @Partners in Health and development
May 2022 - Sep 2022, March 2019 - Dec 2019 | Dhaka, BDAnalyzed organizational data to identify trends and patterns, providing insights that informed decision-making and resource optimization using MS Excel, VBA, and Power BI. Collaborated with a team to optimize inventory management for expectant mothers in a Rohingya refugee camp, utilizing SQL mySQL to develop a medicine inventory database and custom VBA macros in MS Excel to optimize critical supplies. Implemented a color-coded system to track inventory efficiently, resulting in a 13.19% reduction in wasted inventory, and facilitated communication between foreign doctors, dignitaries, and local residents using my fluent English language skills
Virtual Tutor @Tutor Me Education
May 2021 - Present | VirtualAssisted over 100 students with homework, classroom activities, and research, resulting in improved academic performance and expedited learning. Collaborated with other tutors and to develop innovative teaching strategies and study materials, which proved highly effective in helping students grasp complex concepts
Tutor @Sylvan Learning Center
May 2021 - Apr 2022 | Portage, MIAssisted over 1000 students with homework, classroom activities, and research, resulting in improved academic performance and expedited learning. Collaborated with other tutors and to develop innovative teaching strategies and study materials, which proved highly effective in helping students grasp complex concepts.
Sales Intern @Southwestern Advantage
May 2021 - Sep 2021 | Nashville, TNSold educational books, online platforms, and apps to customers by developing strong work ethic through long hours. Utilized CRM software, Sales Force, Sales rabbit, Excel spreadsheet filtering to manage customer data. Collaborated with IT team to ensure customer accounts were set up correctly, and conducted market research to develop targeted sales strategies. Utilized social media, tele and email marketing to engage customers and promote products.
Student Manager @Valley Dining Center
Jan 2020 - Dec 2022 | Kalamazoo, MIManaged daily dining center operations and supervised a team of student employees. Utilized technology tools to track inventory, streamline ordering processes, and optimize staffing levels and increased the total monthly revenue by 17%.